Fields shown in [brackets] are the operator's own registration details, still to be completed by the site owner. These notices are written under Swiss law (FADP, Code of Obligations, UWG) with EU overlays (GDPR, Consumer Rights Directive, Accessibility Act) for customers in the EU. General information, not individual legal advice.

Cancellation and Withdrawal

RustPocket is digital content delivered instantly: the Windows installer downloads and the licence activates as soon as payment succeeds. That instant delivery is why the statutory rules below differ between EU and Swiss customers.

Operator note (implementation): for the EU withdrawal waiver to be effective, checkout must capture the customer's express consent to immediate performance and their acknowledgment that this ends the withdrawal right (EU Consumer Rights Directive 2011/83/EU, Art. 16(m)). This has to be a clear, affirmative step, not a pre-ticked box. [Owner to confirm how this consent is captured in Stripe Checkout, and whether it is re-captured on renewal.]

Customers in the EU

As an EU consumer you have, in principle, a right to withdraw from a distance contract within fourteen days without giving a reason (Consumer Rights Directive 2011/83/EU, Art. 9).

For digital content not supplied on a physical medium, that right ends once performance has begun with your prior express consent and your acknowledgment that you thereby lose the right of withdrawal (Art. 16(m)). Because the installer and licence are delivered immediately, and you give that consent and acknowledgment at checkout, the fourteen-day right ends when delivery begins. If that consent is not captured, the fourteen-day right remains, and you can withdraw by an unambiguous statement to <mail/>; we would then refund payments received for that period without undue delay.

Customers in Switzerland and elsewhere

Swiss law does not give a general right of withdrawal for ordinary online purchases. The revocation right in the Code of Obligations (OR, SR 220, Art. 40a and following) applies to doorstep-style and comparable situations, not to a purchase you make yourself on a website. Swiss customers therefore have no statutory fourteen-day withdrawal right for this subscription.

Cancelling your subscription

Separately from any statutory right, you can cancel at any time. Cancelling stops future billing at the end of the period you have already paid for. Because access is delivered immediately, the current paid period is not refunded unless we say otherwise. [Owner to confirm the refund policy and the cancellation route: Stripe billing portal, account page, or email.]

Questions about cancellation or a refund: <mail/>.